Choosing delivery channels and service scope
Delivery is the part of fulfilment the customer ultimately experiences. Price and headline transit time are only two factors: parcel size and weight, product attributes, destination mix, tracking needs and returns expectations all influence the right choice.
To the same destination, small apparel items and heavier equipment can need different packaging and delivery arrangements. Dimensions, weight, tracking needs and the return route all matter when comparing options, not just the quoted rate.
TLL considers the product, channel and destination when shaping the handover from warehouse operations to delivery. Packaging, order processing and returns should support the same service promise, while the final carrier mix reflects the actual business profile.
